Refund Policy

Effective Date: 2025-06-01

Refund Guarantee

We offer a 7-day satisfaction guarantee. If you're not satisfied with your purchase, you can request a full refund within 7 calendar days of purchase.

1) Our 7-Day Satisfaction Guarantee

If you're not satisfied with your purchase, you may request a full refund within 7 calendar days of the purchase timestamp ("Refund Window").

Covered purchases

Subscriptions (initial purchases and renewals)
Credit bundles (speaking/writing credits)

Not covered

Promotional or gifted credits, trial/intro offers priced at $0, and third-party marketplace/app-store purchases (request refunds from that store).

Note: We sell digital services. There is no physical return.

2) What happens when a refund is approved

Subscriptions: Access is revoked immediately, and future renewals are canceled.
Credit bundles: We remove any remaining credits granted by the refunded order.
Purchased credits are non-expiring (outside a refunded order).

3) How to request a refund

Email support@wizprep.ai from your account email with:

Subject: Refund Request
Your order ID, purchase date/time, and a short note (optional)

Note: We'll confirm receipt and update you by email.

4) Timing & method

If approved, we issue the refund to your original payment method.
Bank processing typically completes in 5–10 business days (varies by bank/card network and country).
Currency conversions/fees are set by your provider; we refund the charged amount in the original currency.

5) Fair use & abuse prevention

The 7-day guarantee is meant for genuine dissatisfaction. We may decline or limit refunds if we detect fraud, chargeback abuse, or repeated refund patterns that indicate misuse. This does not affect any rights you may have under applicable law.

6) Chargebacks

Please contact us first—most issues can be resolved quickly. Filing a chargeback before we can assist may delay resolution and can result in account suspension pending outcome.

7) Local rights

Some regions provide additional consumer rights that apply alongside this policy. Where laws require stronger protections, we will honor them.

Request a Refund

To request a refund, please email:

Email: support@wizprep.ai

Subject: Refund Request

Please include: Order ID, purchase date/time, and reason (optional)